The Impact of Business Process Automation on Employee Productivity in 2024

Business process automation or BPA is one of the most prominent trends that changed the way companies work and impacted employees’ efficiency. While moving through 2024, the organization’s are always in search of ways to cut costs and be more effective. Business Process Automation (BPA) has proven to be a forceful strategy in attaining these objectives. Through the elimination of time-consuming and routine work, BPA relieves the employees and helps them to spend more time on innovative and creative work that can be efficiently performed with the help of advanced technologies.

What is Business Process Automation (BPA)?

BPA refers to the use of technology to automate manual and repetitive tasks within a business process. This can include activities such as typing, preparing and compiling reports, sending emails, and arranging meetings. Thus, with the help of BPA, routine tasks can be performed much faster, with a higher level of accuracy and fewer errors.

Benefits of Business Process Automation for Employee Productivity

As for 2024 and the upcoming years, BPA is to become even more important in increasing the level of employees’ productivity. From the recent survey by Neoledge, among business leaders, 61% stated that BPA effectively contributes to general customer/client satisfaction, 59% noted that BPA has a positive impact on the employees’ productivity, and more than 50% of the respondents said that BPA is useful in improving the information flow within an organization. Here’s how:

Reduced Time Spent on Boring Tasks: Using automation on repetitive tasks is beneficial as it relieves the burden on the employees thus allowing them to concentrate on more important and innovative tasks.

Improved Accuracy and Reduced Errors: Data entry work and other manual work are some of the tasks that are very vulnerable to making mistakes in most cases. BPA eradicates such mistakes and thus produces quality work, which will make the customers satisfied.

Enhanced Focus and Efficiency: Since BPA reduces interruptions, the workforce is able to focus on core business and essential tasks resulting in efficiency.

Improved Employee Morale: Boring and monotonous work states that are caused by repetitive work can lead to demotivation. Thus, automating these tasks can enhance the satisfaction of the employees and the performance of their duties.

Increased Capacity to Handle Workload: This frees up the human resources to engage in more meaningful assignments and contributes much more to the achievement of the organization’s goals.

How to Identify Business Processes Suitable for Automation

It is important to note that not all business processes are ideal for automation. Here are some factors to consider when identifying processes for automation:

Repetitive and Rule-Based Tasks: Processes that are well-defined, rule-based, and involve minimal decision-making are prime candidates for automation.
High Volume of Transactions: Processes that involve a high volume of transactions or data manipulation are well-suited for automation.

Prone to Errors: Systems & Processes that tend to be non-accurate because of various factors such as manual data entry are likely to benefit significantly from automation.

Examples of Business Processes Suitable for Automation

A wide range of business processes can benefit from automation. Here are some of the examples:

Customer Service: Automating tasks like responding to frequently asked questions, generating reports, and sending follow-up emails can free up customer service representatives to handle more complex inquiries.
Human Resources: Repetitive HR tasks such as onboarding new employees, processing payroll, and managing benefits can be automated to streamline HR operations.

Finance and Accounting: Automating tasks like generating invoices, processing payments, and reconciling accounts can improve efficiency and accuracy in the finance department.

Sales and Marketing: Automating tasks like sending personalized emails, generating leads, and scheduling appointments can free up sales and marketing teams to focus on closing deals.

Credit – BPMApp

The Future of BPA and Employee Productivity

With the advancement of technology, BPA is set to become more complex and integrated into even more devices and systems. Here are some trends to watch out for –

Artificial Intelligence (AI): AI-powered BPA solutions can automate complex tasks that were previously considered non-automatable. Deloitte reports that 82% of early AI adopters have seen a positive return on investment (ROI) in their business from their AI initiatives.

Machine Learning (ML): Machine learning algorithms can continuously learn and improve BPA processes over time. This can lead to increased efficiency and accuracy in automated tasks.

Robotic Process Automation (RPA): RPA is a type of advanced BPA that uses software robots to automate tasks. RPA can be used to automate a wide range of functions, including data entry, web scraping, and generating reports.

How Robotico Can Help You Upgrade BPA

Robotico Digital is a leading provider of advanced Business Process Automation that can help your organization automate manual tasks, streamline workflows, and boost employee productivity. To get additional benefits, Robotico also offers FrothDesk, our comprehensive desk operating system that can further streamline your business operations and empower your employees to focus on high-value tasks.

Contact Robotico today to learn more about how our RPA solutions can help in transforming your organization. Our team of experts can support you in identifying the most suitable processes for automation and developing a customised RPA implementation plan so that you can change the way you work for the better.